What is your cancellation policy?
Cancellations must be done in person at the club. They cannot be done over the phone or email.
What is included in a Family Membership?
Family Membership includes membership for 2 adults and those living in the household under the age of 21, up to a total of 8 people. For families with more than 8 family members, there is an additional fee of $10 per month per family member. Our family plan also includes our childcare services at no additional cost.
Can I charge purchases to my membership?
All Members are able to charge MCafé, pro-shop, and programming purchases to their account as long as a form of payment is on file. Any purchases will be charged with the Member's next month’s dues.
Can I transfer my membership to someone else?
Memberships can be transferred to another person for a $50 fee. The original Member simply needs to sign a form at the club giving consent to allow the membership to be transferred.
How do I cancel my membership?
All month to month and 12 month memberships (after the 12 month term) can be cancelled in the club. If a membership is cancelled in writing by the last day of the month, the billing will be stopped for the following month. If you need to cancel a contracted membership, please defer to the buyout clause stated in your contract.
Can I put my membership on hold?
Month to month and 12 month memberships may be held for up to 3 months at a time for $10 per month for an individual, $15 for a couple and $20 for a family. Holds are processed at your local club.
When are memberships billed?
Month to month and 12 month memberships are billed on the 1st of each month on the credit card or bank account of your choice. Last month's dues are collected at the time of registration. Any promotions will be honored following your first month of membership. Annual Paid in Full membership dues are collected upfront and any promotions are additional to your year (ex. if you are offered one month free, you would receive 13 months for the price of a 12 month annual paid in full membership).
Are all memberships contracts?
We do offer our individual, couple and family plans as month to month memberships. We also offer 12 month contracts and Annual Paid in Full memberships. Check out our Membership Information page for details on pricing.
What does a membership cost?
Mountainside Fitness is always $0 Enrollment Fees and $0 First Month Dues at sign up. For our monthly rates and plans, please check our membership information page, or you can contact the club nearest you and speak to a Member Service Representative if you have specific questions.