FAQ’s

FAQ’s

How long can kids be in childcare?

There is a 2 hour time limit in childcare per visit. If you choose to use the facility more than once per day, you must have at least a 2 hour break between visits.


What age kids can be in childcare?

We welcome children from newborn to 11 years old. All children under the age of 12 are not permitted elsewhere in the gym and must remain in the childcare.


Can I bring a child into childcare that is not my own?

If you bring a child that is not your own as a guest, you must have a guardianship form filled out by the child’s parents and signed by both parents. This needs to be witnessed by our childcare staff. You may opt to have the signatures notarized off site. The temporary guardian must be 18 or older. You will pay $4 per hour for your guests. Only children registered under your agreement are included in your monthly childcare membership.


Do you have tanning?

Many locations offer tanning on site. Clubs that offer tanning have HEX brand high pressure stand up beds that run 12 minutes maximum. Unlimited tanning is $25 per month.


Do I get a free personal training session with my membership?

All new Members receive a one hour fitness consultation with a certified personal trainer as part of their membership.


Is there a charge for group exercise classes?

Many locations offer 80 classes a week or more including Yoga, Barre, Zumba, Cycle and Peak Performance Interval Training at no additional cost. From time to time we do offer special training or special events for a small fee. These classes are promoted in advance and allow for Members and Non-Members to attend.


What are your holiday hours?

Holiday hours vary, however we are closed on Easter and Christmas Day.  Please contact your local club for the holiday hours, or you can visit our Facebook page (Facebook.com/mtnsidefitness) as we post our holiday hours.


Can I use my membership if I forget my key tag?

Members can check in at the front desk by name or with the Mountainside Fitness app. Please make sure your account has your photo on file. Photos can be taken at the front desk.


Can I try the club for free?

On the website, there is a 5 day pass that can be printed and redeemed at any location. You must show an Arizona Driver's License to redeem your 5 day pass. Guests are allowed one (1) 5 day pass per calendar year.


How old does a person have to be in order to be a Member or a guest?

Members and guests must be at least 12 years old to work out at Mountainside Fitness. All Members and guests between the ages of 12 and 17 must have a signed parent waiver on file in order to work out. Waivers must be signed in person and witnessed by an employee.


What is your guest policy?

All guests over 18 years of age are required to have a valid Arizona Driver's license and sign in at the front desk. Guests will be given a 5 day pass which can be used for 5 consecutive days from the first day they sign in. All guests between the ages of 12 and 17 must have a signed parent waiver on file in order to work out as a guest. Waivers must be signed in person and witnessed by an employee. Guests are allowed one (1) 5 day pass per calendar year. Returning guests may purchase a 1 day pass for $10 when accompanied by a Mountainside Fitness Member or $15 when unaccompanied by a Member.


What is your cancellation policy?

Cancellations must be done in person at the club. They cannot be done over the phone or email.


What is included in a Family Membership?

Family Membership includes membership for 2 adults and those living in the household under the age of 21, up to a total of 8 people. For families with more than 8 family members, there is an additional fee of $10 per month per family member. Our family plan also includes our childcare services at no additional cost.


Can I charge purchases to my membership?

All Members are able to charge MCafé, pro-shop, and programming purchases to their account as long as a form of payment is on file. Any purchases will be charged with the Member's next month’s dues.


Can I transfer my membership to someone else?

Memberships can be transferred to another person for a $50 fee. The original Member simply needs to sign a form at the club giving consent to allow the membership to be transferred.


How do I cancel my membership?

All month to month and 12 month memberships (after the 12 month term) can be cancelled in the club. If a membership is cancelled in writing by the last day of the month, the billing will be stopped for the following month. If you need to cancel a contracted membership, please defer to the buyout clause stated in your contract.


Can I put my membership on hold?

Month to month and 12 month memberships may be held for up to 3 months at a time for $10 per month for an individual, $15 for a couple and $20 for a family. Holds are processed at your local club.


When are memberships billed?

Month to month and 12 month memberships are billed on the 1st of each month on the credit card or bank account of your choice. Last month's dues are collected at the time of registration. Any promotions will be honored following your first month of membership. Annual Paid in Full membership dues are collected upfront and any promotions are additional to your year (ex. if you are offered one month free, you would receive 13 months for the price of a 12 month annual paid in full membership).


Are all memberships contracts?

We do offer our individual, couple and family plans as month to month memberships. We also offer 12 month contracts and Annual Paid in Full memberships. Check out our Membership Information page for details on pricing.


What does a membership cost?

Mountainside Fitness is always $0 Enrollment Fees and $0 First Month Dues at sign up. For our monthly rates and plans, please check our membership information page, or you can contact the club nearest you and speak to a Member Service Representative if you have specific questions.


$0 First Month Dues

$0 Enrollment

$0 Fees

+2 free personal training sessions

& 2 months free childcare

New Members Only. 30-Day Money Back Guarantee. Offer Exp 9/30/18.